Terms of Service

Welcome to ShipResolve. These Terms of Service ("Terms") govern your use of our website, mobile applications, APIs, and services (collectively, the "Service"). By using ShipResolve, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using ShipResolve, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using ShipResolve on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date.

2. Description of Service

ShipResolve provides package tracking services that allow users to:

• Track packages from multiple carriers in one platform
• Receive real-time updates and notifications
• Access tracking history and analytics
• Integrate tracking functionality via our API
• Use additional features as described on our website

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

3. User Accounts

3.1 Account Registration

To access certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any activity that we determine is harmful to our Service or other users.

4. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems or software to extract data (except via our API)
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity
• Sell, resell, or commercially exploit the Service without permission
• Use the Service to send spam or unsolicited messages
• Reverse engineer or attempt to extract the source code

5. API Usage

5.1 API License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use our API for your internal business purposes.

5.2 API Restrictions

When using our API, you must:

• Comply with our API documentation and rate limits
• Not use the API in a way that could harm our Service
• Not sublicense API access to third parties without permission
• Implement reasonable security measures
• Promptly install any API updates we require

6. Fees and Payment

6.1 Subscription Fees

Certain features of our Service require payment of fees. By subscribing to a paid plan, you agree to pay all applicable fees as described on our pricing page.

6.2 Billing

Fees are billed in advance on a monthly or annual basis. We use third-party payment processors and do not store your payment information directly.

6.3 Refunds

We offer a 30-day money-back guarantee for first-time subscribers. After this period, fees are non-refundable except as required by law.

7. Intellectual Property

7.1 Our Property

The Service, including all content, features, and functionality, is owned by ShipResolve and is protected by copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you submit to our Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service.

8. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPRESOLVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify, defend, and hold harmless ShipResolve and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. General Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between you and ShipResolve regarding the use of our Service.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.