Privacy Policy

At ShipResolve, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our package tracking services, website, mobile applications, and APIs.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, password, company name
• Profile Information: Phone number, address, preferences
• Payment Information: Processed securely through our payment providers
• Tracking Information: Tracking numbers and shipment details you enter
• Communications: Support requests, feedback, and other correspondence

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, actions taken
• Device Information: IP address, browser type, operating system
• Location Data: General location based on IP address
• Cookies and Tracking: See our Cookie Policy for details
• API Usage: API calls, endpoints accessed, response times

1.3 Information from Third Parties

We may receive information from carriers and logistics providers to provide tracking updates, and from our business partners for integration purposes.

2. How We Use Your Information

We use the collected information to:

3. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

3.1 Service Providers

We share information with vendors who help us provide our services, including cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements.

3.2 Business Partners

With your consent, we may share information with partners for integration purposes or to provide enhanced services.

3.3 Legal Requirements

We may disclose information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. Data Security

We implement robust security measures to protect your information:

• Industry-standard encryption (TLS 1.3) for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings or by contacting us.

5.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

5.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

5.4 Communication Preferences

You can opt out of marketing communications while still receiving essential service notifications.

5.5 Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

6. International Data Transfers

ShipResolve operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Compliance with Privacy Shield principles
• Data processing agreements with all sub-processors
• Adequate security measures regardless of location

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific retention periods: Account data (duration of account + 30 days), Tracking history (90 days for free accounts, 1 year for paid), Logs (90 days), Marketing data (until opt-out + 30 days).

9. Regional Privacy Rights

9.1 European Union (GDPR)

If you are in the EU, you have additional rights including the right to object to processing, right to restriction, and the right to lodge a complaint with supervisory authorities.

9.2 California (CCPA)

California residents have the right to know what personal information we collect, request deletion, opt-out of sale (we do not sell data), and non-discrimination for exercising privacy rights.

9.3 Other Jurisdictions

We respect privacy rights in all jurisdictions where we operate. Contact us for specific information about your regional rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the Service.