Swiss Post tracking

Swiss Post is Switzerland’s national postal service, which is owned and controlled by the Swiss Confederation. The company, founded in Bern in 1849, provides domestic and international services to both individuals and businesses. Swiss Post is now the country’s second-largest employer.

What is Swiss Post?

Swiss Post, sometimes known as “La Poste Suisse”, is Switzerland’s national mail service. The Swiss Confederation owns and manages the Swiss Post. Swiss Post primarily provides postal services to its residents, but it also offers domestic and international mail solutions within the country.

It also provides financial services under the PostFinance brand, a transportation service known as PostBus, an ID system, an e-voting solution and a digital transformation arm that deals with Swiss Post digital solutions.

Having been formed in 1849, Swiss Post has developed a considerable network of operations and is currently the country’s second-largest employer. It has subsequently developed popularity amongst its fellow citizens and is well recognized for its efficiency, with country-wide delivery of packages within 1 to 3 working days. Swiss Post delivers from more than 3600 delivery points in Switzerland.

Where is Swiss Post located?

Swiss Post’s headquarters are in Bern, Switzerland. It does, however, have a countrywide network of postal offices, processing facilities, and offices. As Switzerland’s primary postal service, Swiss Post is frequently involved in logistical solutions for the delivery of international packages within the country, acting as a ‘last-mile courier’. This means that it receives and processes packages delivered from abroad, as well as handles the final leg of deliveries, which is vital for Swiss Post tracking.

If a buyer or business purchases an eCommerce order from China, it will be dispatched and handled by another courier service before it reaches Switzerland. Therefore, multiple couriers will be involved in its transportation before it arrives, meaning that tracking will not be possible before it lands in Switzerland.

Equally, if you are tracking a parcel coming from China, which was initially handled by a Chinese courier company, such as Cainiao or 4PX, then it could be difficult to continue tracking using those sites once Swiss Post had taken over handling. Fortunately, Ship Resolve offers a universal tracking service, which continues to get tracking information on your parcel even when it is handed over between different couriers and logistics companies.

Ship Resolve works by scouring the internet, and the thousands of courier sites on it, to find the information that’s relevant to your parcel. All you need is the Swiss Post tracking number and once you have entered it into the Ship Resolve website, we do the rest. Ship Resolve is available 24 hours a day, 7 days a week, and is free for single package tracking and regular users.

We also offer advanced tracking options, which especially cater to businesses and marketplaces dealing with multiple B2B and B2C orders both to keep them informed of the flow of goods or for our services to be provided to their customers. The two professional tracking options we offer are our Webhook and tracking API. Built with AI-machine learning at the core and accompanied by a dedicated development team, these systems optimize tracking capability for the business, putting an end to the need to track the parcel via multiple couriers and websites.

For further information on our professional products, check out our professional tracking options in the solutions section at the top of the webpage.

What are Swiss Post delivery options?

There are a number of domestic and international delivery options offered by the Swiss Post.

Domestic Delivery Options

• The Post Pac Economy
• The PostPac Priority
• The Swiss-Express “Moon”

International Delivery Options

• PostPac International Economy option
• PostPac International Priority option
• Urgent option

Please keep in mind that regardless of which postal service you use, you can still track your item globally using Ship Resolve. The benefit of using Ship Resolve for tracking is that your ability to trace a Swiss Post parcel does not end when it leaves the nation (and changes couriers when traveling abroad).

Ship Resolve tracks over 1200 couriers simultaneously – including all the major international companies including UPS, FedEx, DHL, and so on, meaning you can keep getting Swiss Post international tracking information right up to the point of delivery.

What is a Swiss Post tracking number?

Each registered Swiss Post package will have a unique Swiss Post tracking number, sometimes called a Swiss Post tracking code, which will help you identify and track your parcel.

Swiss post tracking number formats will vary. They will always contain numbers, but some may contain letters, depending on the postage service purchased by the customer.

Examples of Swiss Post Tracking Numbers

• Domestic Parcels: 99.00.123456.19584678
• Domestic Letters: 98.00.123456.14968578
• International Letters: RY173**CZ
• International Parcels: CE173**CZ
• Domestic Courier: 97.11.126656.15948678
• International Courier: TT233**CZ
• Domestic Palettes (Letters, catalogues etc): 91.02.8574.12.129876

When tracking Swiss Post using Ship Resolve, it is not necessary to know which parcel service your tracking number relates to, as you will not require this information. We do not require any personal information about you, your company, or your Swiss Post shipment. Simply copy and paste your Swiss Post tracking number into the search bar on the Ship Resolve website to start monitoring your Swiss Post parcel globally right away.

How long does it take for Swiss Post to deliver domestic parcels?

For domestic shipments, all Swiss Post deliveries take 1 to 3 working days, with Swiss Post Express services usually arriving within 24 hours.

Swiss Post Domestic Shipping Options

The three delivery options for the Swiss Post domestic shipping are listed below:

• The Post Pac Economy: This is a cost-effective or economy Swiss Post delivery option, with delivery promised within three working days (between Monday and Friday)
• The PostPac Priority: This is the standard delivery option and packages are usually delivered by the next working day between Monday to Friday.
• The Swiss-Express “Moon”: This is the premium express option with delivery guaranteed on the next working day by 9 am, between Monday and Saturday.
  If you are looking for more information about the products and solutions offered by Swiss post-delivery, especially about the prices for each option, please visit the Swiss Post website.

Does Swiss Post offer international parcel delivery?

Swiss Post offers 3 different international options for parcel shipments.

Swiss Post International Options

• PostPac International Economy option: This is the cost-effective economy option for international parcel delivery with Swiss Post. It allows you to send parcels abroad inexpensively but takes the longest amount of time (between 5 to more than 15 days depending on the final destination).
• PostPac International Priority option: This is the standard shipping options
• Urgent option: you can use this option when you need to send urgent product consignments abroad as soon as possible.

All Swiss Post parcels arrive at their international destinations within 30 days, unless there are extraordinary circumstances, such as lengthy customs inspections or transportation delays.

How long does it take to ship from China to Switzerland?

Shipping from China normally takes roughly 30 days. Although shipments from China can be organized through Swiss Post, they will be handled by a third-party courier or logistics business in China and along the way to Switzerland beforehand.

As a result, if you need to trace your cargo from China to its final destination, you must use Ship Resolve’s universal tracking system. You do not need to download anything or submit any personal information; simply go to the Ship Resolve homepage and enter your tracking number to begin tracking your delivery.

Do I need an ID to collect a package at a Swiss Post service point?

If you choose to pick up your Swiss Post parcel at a Swiss Post service point, bring your Swiss Post tracking number (to show the agent proof of notice through email or SMS) as well as your ID card or another formal form of identification.

If you are unable to visit the service station in person, you may request that a member of your family do so on your behalf. The person representing you must also have the Swiss Post tracking number and an ID with them.

What should I do if my Swiss Post package has been damaged?

If your Swiss Post package is damaged, you have up to 8 days from the date of delivery to report the incident. You can report the damage at the nearest Swiss Post branch or online, but you must give documentation of the damage as well as the delivery records.

When visiting a Swiss Post office, you must bring the damaged letter or parcel together with proof of delivery (such as the package being labelled “registered” for example). The Swiss Post branch will prepare a damage report and determine if you are eligible for compensation.

This procedure is applied for both domestic and international parcels but if you can’t find a branch around you, you can still contact Swiss Post by phone or by email and they will help you proceed with your claim.

Please note that if you contact via phone or email, do so in advance of the 8-day limit on claiming this way of making a claim can take longer than a physical visit to the post office.

If you have an issue with a package or the Swiss Post service, you must contact the Swiss Post directly, as it cannot be resolved by Ship24. However, if your post is delayed or late, you can search for the latest tracking information on Ship Resolve before contacting them regarding the delay so that you are fully informed of the parcel’s location and status before making contact.

Please note, that if the Swiss Post parcel you sent is not delivered yet, you can use Ship Resolve to track your parcel and find out its latest location and status. However, if they are a problem with delivery then you need to contact swiss post customer service for more information directly.

How do I contact Swiss Post?

The method you choose to contact Swiss Post will depend on what kind of call you make.

Urgent Calls

TNT Swiss Post AG

• Telephone Number: 0800 45 45 45
• Email: [email protected]

Swiss Post GLS

• Telephone Number: 0848 85 86 86;
• Email Address: i[email protected]

For Unregistered Mail

Inquiries cannot be answered for unregistered mail as there will be no details available for it. Similarly, unregistered mail cannot be tracked using any tracking system. Therefore, it is always advised to send parcels registered. Although it may cost more, it will be worth it!

Domestic Items

Please contact your local post office

Shipments from Overseas

You will need to contact the carrier which is handling your package before it arrives in Switzerland (and subsequent handover to Swiss Post for delivery). If you are unaware of who is handling your package, you need to ask the seller or marketplace from which you purchased your item.

How do I track and trace my Swiss Post package?

Using the Swiss Post tracking number provided by the seller or the post office, you can trace all Swiss Post packages including international shipments on the Ship Resolve website. When a purchase is completed through an online marketplace or an online retailer, this is immediately given. If the merchant (seller) has not provided it, you should get in touch with them or ensure that it is not shown in the checkout part of the website you used to make the transaction.

When you track with Ship Resolve, you will receive information about your package, as well as the current location, its journey so far, its current status, and its intended final destination. To access this information, you just need to go on the Ship Resolve website, on the homepage, input the Swiss Post tracking number in the search bar, and click enter, to begin utilizing the best universal tracking systems available.

If you are a business and are seeking enhanced, system-integrated tracking, you can also use our other universal tracking options by clicking on the solutions page.

Ship Resolve offers tracking, shipping from China logistics options, and even IOSS EU VAT solutions, giving us extensive experience in the shipping sector. Alongside our international development and support teams, we are experts in our field and our services strive to offer our customers the smoothest shipping experiences, whatever their needs.

Find out why businesses and individuals are sending and tracking millions of parcels with Ship Resolve and our partners every month by exploring our website and putting your trust in market leaders.

Why is my Swiss Post parcel not being tracked?

The tracking of your package may be impacted by a number of variables. One major issue could be a slight delay in the courier’s tracking system or the delivery of your package. You should get in touch with the seller or the courier if you are trying to monitor your package but it hasn’t updated or you haven’t gotten it after the delivery date.